Privacy Policy

We collect personal information that you provide directly to us when you enquire about, book, or use our travel services. The types of information we may collect include:

Personal Identification Information

• Full name, date of birth, nationality, and gender
• Passport number, passport expiry date, and copies of travel documents
• UAE Emirates ID (where required for visa processing)
• Email address and mobile/WhatsApp number
• Residential or mailing address

Booking & Travel Information

• Flight preferences, hotel preferences, and destination details
• Travel dates, number of travellers, and special requirements
• Visa application details and immigration history (where applicable)
• Previous booking history with White Sky Travel

Payment Information

• Payment method details (processed securely through our payment partners)
• Tabby or Tamara account references for instalment arrangements
• Transaction records for accounting and compliance purposes

Technical & Usage Information

• IP address, browser type, and device information when you visit our website
• Pages visited, time spent on the site, and referring URLs
• WhatsApp message metadata (not message content beyond what you share)

We use the personal information we collect for the following purposes:

• To process and fulfil your bookings — flights, hotels, tour packages, visa applications, airport transfers, and other travel services you request
• To apply for UAE or international visas on your behalf — submitting documents to immigration authorities as required
• To communicate with you — booking confirmations, updates, travel documents, and customer support via WhatsApp, email, or phone
• To process payments — coordinating with Tabby, Tamara, or UAE bank payment gateways for instalment or full payment transactions
• To improve our services — analysing usage patterns, customer feedback, and service performance
• To comply with legal obligations — meeting requirements under UAE law, DED regulations, and Dubai Department of Economy & Tourism guidelines
• To send you relevant promotions — only where you have given explicit consent to receive marketing communications

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances:

Service Providers

We share necessary information with airlines, hotels, tour operators, visa processing authorities, and insurance providers to fulfil your booking. These parties receive only the information required to complete your service and are bound by their own privacy obligations.

Payment Partners

We work with secure payment processors including Tabby, Tamara, and UAE bank payment gateways. Your payment information is handled directly by these platforms under their respective privacy policies and security standards.

Government & Immigration Authorities

For UAE tourist visas, extensions, A2A changes, or worldwide visa applications, we are required to submit your personal documents and information to the relevant immigration authority (such as the UAE General Directorate of Residency and Foreigners Affairs). This is a legal requirement and cannot be avoided for visa services.

Legal Requirements

We may disclose your information if required to do so by UAE law, court order, or at the request of a competent regulatory authority, including the Dubai Department of Economy & Tourism (DET) or the Dubai Economic Department (DED).

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site performance. We use the following types of cookies:

• Essential cookies — required for the website to function correctly (cannot be disabled)
• Analytics cookies — help us understand how visitors interact with our website (e.g. Google Analytics)
• Preference cookies — remember your settings and choices across visits
• Marketing cookies — used to deliver relevant advertisements (only with your consent)

You can control or disable non-essential cookies through your browser settings at any time. Note that disabling cookies may affect some functionality of our website.

Your personal information is stored securely on servers located within or accessible to White Sky Travel & Tourism LLC. We implement appropriate technical and organisational security measures to protect your data against unauthorised access, loss, misuse, or disclosure.

These measures include:

• Encrypted storage and transmission of sensitive data (SSL/TLS)
• Restricted access to personal data on a need-to-know basis within our team
• Secure deletion of documents once they are no longer required
• Regular review of our data handling practices

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements under UAE law.

• Booking and transaction records — retained for a minimum of 5 years as required by UAE commercial law
• Visa application documents — retained for the duration of the visa validity period plus a reasonable review period
• Customer communication records — retained for up to 2 years after your last interaction
• Marketing preferences — retained until you withdraw consent or request deletion

Once data is no longer required, we will securely delete or anonymise it in accordance with our internal data retention procedures.

As a customer of White Sky Travel, you have the following rights regarding your personal information:

• Right to Access — request a copy of the personal information we hold about you
• Right to Rectification — request correction of inaccurate or incomplete personal data
• Right to Erasure — request deletion of your personal data where it is no longer necessary (subject to legal retention obligations)
• Right to Restrict Processing — request that we limit how we use your data in certain circumstances
• Right to Object — object to the use of your data for direct marketing purposes at any time
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us via WhatsApp at +971 42 202 133 or visit our office at Room 202, Royal Class Building, Dubai Investment Park 1, Dubai, UAE. We will respond to your request within a reasonable timeframe.

Our website and services may contain links to or integrations with third-party platforms. These include:

• WhatsApp (Meta Platforms) — used for customer communication and support
• Tabby & Tamara — BNPL payment platforms with their own privacy policies
• Google Analytics — used to analyse website traffic and user behaviour
• Airline, hotel, and tour operator booking systems — to fulfil your travel reservations
• UAE Government portals — for visa application submission and status tracking

White Sky Travel is not responsible for the privacy practices of third-party platforms. We encourage you to review their respective privacy policies before sharing information with them directly.

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors without the explicit consent of a parent or legal guardian. When booking travel services for minors (such as family holiday packages), all information must be provided by and with the consent of the accompanying adult responsible for the child.

If you believe we have inadvertently collected personal information from a minor without appropriate consent, please contact us immediately and we will take steps to delete the information.

White Sky Travel & Tourism LLC reserves the right to update or revise this Privacy Policy at any time. Changes will be effective immediately upon posting to our website at dubaitravel.company. The “Last Updated” date at the top of this page will reflect the most recent revision.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our services after any changes constitutes your acceptance of the updated policy.